In the Event of Damage to a Vehicle

We will need you to complete the steps listed and return all information within 48 hours of the incident. Failure to provide all the requested information may void any purchased coverage.

1.) Insurance Information: Please obtain insurance information from all parties involved. Include the carrier, policy number, and phone number. We will need you to create a claim with your insurance provider and provide us with their claim and contact information (phone number, fax, and email).

2.) Photos and Other Documents: Please take photos of the scene & all damages (vehicles and/or property damages). Obtain copies of the police report, tow information and destination and any other related documents, such as photos, police reports, tow yard info, and insurance cards.

3.) Purchased Coverage on the Rental: If you purchased coverage on the rental agreement, we still require you to obtain and provide information for all parties involved, to maintain your coverage.

4.) Complete and sign the enclosed Incident Report and submit this to us with items 

1-2 filled out, within 48 hours. Please note, vehicles returned to us with unreported damage violate the contract terms and can void any purchased coverage.

When we have received your information as outlined above, the claim will be processed. You will receive notification from our Claims Department with an invoice for damages, within 60 days. You should notify your insurance carrier or other applicable insurance carrier as most such policies require notice. You must work with them and address any unpaid balance/deductible before your invoice expires. All invoices must be paid in full by the invoice expiration, or interest will accrue on any/all balances, in the amount of 1.5% per month unless prohibited by law, and any purchased coverage could be voided.